Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 1-3 business days for domestic orders. International shipping may take 3-7 business days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. International Free shipping and delivery times vary based on the destination.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
Q: What should I do if my order is delayed or lost?
A: If your order is delayed beyond the estimated delivery time, please contact our customer support. If your package is lost, we will work with the shipping carrier to resolve the issue.
💳 Payment & Billing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and other major payment methods.
Q: Is my payment information secure?
A: Yes, we use encrypted payment processing to ensure your information is safe. Your payment details are never stored on our servers.
Q: Can I pay in installments?
A: Depending on your location, we may offer installment payment options through services like Klarna, Afterpay, or Shop Pay. Check at checkout for available options.
Q: I was charged but didn’t receive a confirmation email. What should I do?
A: First, check your spam or junk folder. If you still can’t find the confirmation, contact us with your order details.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be returned in their original condition, unused, and with all packaging intact.
Q: How do I request a return or refund?
A: Contact our customer support at info@wolowolo.com with your order number and reason for return. We will provide you with a return shipping address and instructions.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-10 business days after we receive your returned item.
🎁 Orders & Products
Q:Can I modify or cancel my order after placing it?
Yes, If your order has not yet been processed or shipped, we may be able to update it.
Q: Do you offer gift wrapping?
A: Yes! We offer gift-wrapping services at checkout. You can also include a personalized message.
Q: The item I want is out of stock. What can I do?
A: If an item is out of stock, sign up for restock notifications on the product page, or contact us to check for availability.
🛡️ Product Quality & Warranty
Q: Are your products high quality?
A: Yes! We source our products from trusted suppliers and conduct quality checks to ensure you receive the best items.
Q: Do your products come with a warranty?
A: Some items come with manufacturer warranties. Check the product description or contact us for specific warranty information.
👤 Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and receive exclusive offers.
Q: How can I reset my password?
A: Click on "Forgot Password" on the login page, and follow the instructions to reset it.
Q: How can I contact customer support?
A: You can reach us via email or through our Contact Us page. Our support team is available Monday to Friday, 9 AM - 6 PM .
📢 Promotions & Discounts
Q: Do you offer discount codes?
A: Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order unless stated otherwise.
Q: Do you offer a loyalty program?
A: We are working on launching a loyalty program. Stay tuned for updates!
Eckhoffplatz 2
22547 Hamburg, Germany